Digitalab

ONLINE PHOTO PRINTING HELP & FAQ'S

*NEW - STEP BY STEP GUIDE to using our Online Service

WHAT SORT OF FILES SHOULD I UPLOAD?

Our online system can only handle JPG files. Any other file type will not appear in the uploading queue

HOW DO I CROP MY PHOTOS TO SUIT THE PRINT SIZE?

Once your files are uploaded you can edit each image and manually adjust the area that will appear on your print. View our tutorial to see how to access the crop tool. If you do not want to lose any of your image then download our free desktop software and select the "shrink to fit" option before uploading your images. This option will fit your image onto the print size without losing any of the image but it will leave a border either top & bottom or at both sides depending on the relative formats of the image and print size selected.

IS THERE A PREFERRED COLOUR SPACE?

Files are best prepared in sRGB colour space as both our Noritsu and Lightjet photographic printers print within that colour space

WHEN I TRY TO START AN ORDER I KEEP GETTING SENT TO ONE OF MY PREVIOUS ORDERS?

This is usually caused by a corrupt cookie on your system. Try clearing your cookies and then close & restart your browser and try to start a new order again.
If this fails try another browser. If you are using Internet Explorer then try using Firefox, Safari or Google Chrome.

WHEN I TRY TO START A NEW ORDER I GET A "PAGE NOT FOUND" ERROR?

Again this is usually caused by a corrupt cookie on your system. Try clearing your cookies and then close & restart your browser and try to start a new order again.
If this fails try another browser. If you are using Internet Explorer then try using Firefox, Safari or Google Chrome.

FILE NAMES

Only use letters and numbers in file names. Do not use full stops, commas or any other symbols. If you have a file name containing any of these then it can stop the file queue during uploading.

I WANT MY PRINTS MOUNTING AND/OR LAMINATING, WHY CAN'T I DO THIS ONLINE?

If you want your prints from your online order either mounting and/or laminating please state your mounting requirements in the comments box (on the personal details web page) when placing your order. We can amend your order cost with the extra mounting and postal costs before processing your card payment. If you require a quote for mounting please either give us a ring on 0191 2323558 or email us by clicking on the email link at the bottom of the page.

Click on this link for a full list of our professional photo mounting options and prices.

The reason that we do not put this on our online system is because the range of finishing permutations is so great. The drop down selection menu would therefore be so long that it would be impractical.